Actually when I landed at Mumbai T2 and walked from the gate, the travelators were only working here and there. Old people were told that they had no buggies or wheelchairs available and so I they sat at the gate unable to move. I am not expecting a gleaming terminal. I know that we are still a poor country.
But what does it cost to keep the airport orderly, digital signs working, proper transfers to domestic, clean trays, polite officers wearing clean clothes, assistance desks etc?
Like I said the Greek airport was very old - like the old Mumbai terminal-still everything was pleasant, neat and clean. How can a private airport have non-working digital signs and do jugaad by sticking paper on them? How can a private airport not even maintain plants (some were dying) and have black smoke and dirt around AC vents? How can a private airport not even have good shopping options and food in an international terminal?
I am not comparing Mumbai to any top airport even. The terminal standards are behind even 2nd grade airports. Istanbul for example handles three times Mumbai’s passenger load (it has 5 runways with a sixth one being built) but they have a single, large terminal which is ultra modern, orderly, gleaming with excellent transfer mechanisms, food courts, shopping and relaxation options. Digital signage and kiosks was state-of-the-art. Istanbul also has two other airports bringing a total of 10 runways and adequate terminal capacity to handle all the 90-95 million passengers, 50% of them international connecting to a huge number of destinations.
We are not investing enough in infrastructure even in main cities. We are not building it quickly to service the rapid expansion of air, rail, road traffic. And the real bad thing is the behaviors of staff is rotten despite being private terminals. Maintenance is bad.