Just as, I have experienced substandard service at the hands of Government employees there would be millions of my country men and women who must have had the same experience. The very recent one is about my son's call to Visa office in New Delhi. The officials in office asked where he is calling from and hung up the phone twice on him. Don't they get paid enough to deliver fair share of the service to the public instead of giving them run around. How can any one visualize or dream of India being a superpower when the foundation itself so weak.